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Placing an Order

For Hong Kong area, we accept bank transfer, please WhatsApp +852 9798 5063 to place an order.

How will I know that my order was successfully placed?

You will receive a confirmation email from Vegan Concept. Once your order ships, you will receive another email with the tracking number for your package.

Which credit cards can I use to place an order?

We accept MasterCard, Visa, and American Express.  

Is it possible to return a product?

You may return your unused product in the original packaging for a full refund of the merchandise price within 14 days. Expect a refund to your credit card within 14 to 28 days after we receive your return (although you may see it sooner). Vegan Concept will cover shipping costs for defective product(s). 

Prior to returning a product, please send us an email with your order number to info@theveganconcept.com. Please do not send package back until after communicating with a Vegan Concept representative.