FREE SAMPLES WITH EVERY ORDER!
Cart 0

Shipping

We partnered with SF Express and Ta-Q-Bin for Hong Kong delivery and local postal will be used for international shipping.  Tracking number will be provided when your order has left the warehouse.  

Shipping rate for Hong Kong 

We offer free shipping for orders of HK$300 and above. For orders below HK$300, a shipping fee of HK$35 will be added at the checkout page.

Shipping rate for Macau 

We offer free shipping for orders of HK$500 and above. For orders below HK$500, a shipping fee of HK$50 will be added at the checkout page.

Do you ship to my country?

Yes, we ship worldwide. 

We offer free shipping for international orders of HK$1,000 and above. For orders below HK$1,000, a shipping fee of HK$100 will be added at the checkout page.

How will I know when my order has been shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. Orders typically ship next working day. 

How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain a tracking number from the carrier that we have utilized to ship your package.

There is a problem with my shipment/my order never arrived, what should I do?
If you experience any problems with your order please contact us at info@theveganconcept.com

Additional Info

All orders will require a signature by a resident adult. No packages will be left unattended unless specified in the comments portion of your order. If removal of a signature requirement is requested, Vegan Concept is not responsible for lost, stolen, incorrectly delivered, or undelivered items and no refunds or replacements will be issued. 

We do not ship on major holidays. We do not ship to Post Office Boxes. If an order is placed with a PO box address, the order will be cancelled.