Description
A Look at what’s included:
1. Natural Dog Shampoo (Organic Eucalyptus) - Size: 200mL
2. Natural Dog Shampoo (Organic Wild-Orange) - Size: 200mL
3. Natural Dog Shampoo (Organic Cedar-Wood) - Size: 200mL
4. Natural Dog Shampoo (Natural Organic Regular) - Size: 200mL
Ingredients
How to Use
Hong Kong & Macau Shipping
Free shipping in Hong Kong & Macau on all orders over HKD300 (net).
Flat Rate HKD50 on orders under HKD300.
Orders are processed within 1-2 working days with estimated delivery within 3* working days. You will receive an email containing a tracking number once your order is shipped.
Hong Kong In-store Pickup
No minimum spending if choosing “In-store Pickup” option.
Buyer can come to our showroom during opening hours for the pick up once the order confirmation email is received. Order must be picked up within seven working days. If we did not hear from buyer before deadline, we may restock and fulfill other orders. Buyer may need to wait at a minimum of two to four weeks if items are sold out after the seventh working day.
Regrettably, we do not accept cancellation or refund, please refer to Return Policy for more details.
Taiwan Shipping
Free shipping in Taiwan on all orders over HKD500 or TWD2,000 (net).
Flat Rate HKD100 or TWD400 on orders under HKD500 or TWD2,000.
Orders are processed within 1-2 working days with estimated delivery within 5-7* working days – depending on locations. You will receive an email containing a tracking number once your order is shipped.
Global Shipping
Free global shipping on orders over HKD1,500 or USD200 (net).
Flat Rate HKD150 or USD20 on orders under HKD1,500 or USD200.
Orders are processed within 1-2 working days with estimated delivery within 5-7* working days – depending on locations. You will receive an email containing a tracking number once your order is shipped.
*Please anticipate additional 2-4 working days during sales period due to high volume of orders and during any public holidays which might affect courier service.
Unexpected Delays
Unfortunately we cannot be held responsible for delays due to courier company issues, any unforeseen customs delays or issues out of our control.
Duties, Tax or Additional Charges on Receipt of Goods
Regrettably we cannot be held responsible for any possible duties, taxes or additional fees which may be imposed by the country where delivery is made. The responsibility of settling these charges, if any, lies with the customer.
Please choose carefully – all sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered.
We shall arrange a refund should the item received is damaged or defected. Please send us a detailed email to info@theveganconcept.com with the reason of return within 14 days of delivery and we will provide return and mailing information. No returns accepted unless agreed and confirmed by Vegan Concept via email. We shall notify you via email once your return is received and whether the return item is approved/disapproved for a refund. For approved refund, please allow 2 – 3 weeks for the refund to be credited back to your card.
Return & refund will be not accepted after 14 days of delivery.
Vegan Concept only accept returns purchases made from www.theveganconcept.com. If you purchased our products from our authorized retailers, please contact them directly for assistance.
We reserve the right to reject any return request that do not comply with the conditions above.