SECTION 1 - PRODUCT INFORMATION
What is Vegan product?
Vegan product does not contain any animal ingredients or animal-derived ingredients.
Where do you source your products?
We acquire our products globally sourcing from providers who share our same belief that no animals should be harmed in the name of beauty.
Do you test on animals?
Absolutely not! It is our core value to promote and educate consumers on making positive impact on animal welfare by offering cruelty-free beauty and health products.
All our products are cruelty-free and does not contain any animal ingredients or animal-derived ingredients.
SECTION 2 - SHIPPING
Do you offer free shipping?
Yes. We offer free shipping to Hong Kong and Macau for orders over HK$300 (net) and free shipping to Taiwan for orders over HK$1,000 (net) .
Free global shipping over HK$1,500 (net).
For more information, please go to SHIPPING.
Do you ship to P.O Box?
Unfortunately we do not ship to P.O Box.
Where is my order?
You will receive an email with tracking number once your order is shipped – please check your Inbox / Junk / Spam mailbox. The tracking number allows you to track the progress of your delivery with expected delivery date.
Please contact firstname.lastname@example.org should you have further issues on your delivery.
SECTION 3 - RETURNS & REFUND
What is your return policy?
Please choose carefully – all sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered.
We shall fully refund should the item received is damaged or defected. Please send us a detailed email to email@example.com with the reason of return within 14 days of delivery and we will provide return and mailing information. No returns accepted unless writtenly agreed and confirmed by Vegan Concept. We shall notify you once your return is received and whether the return item is approved/disapproved for a refund. For approved refund, please allow 3 weeks for the refund to be credited back to your card.
Return & refund will be not accepted after 14 days of delivery.
Vegan Concept only accept return purchases made from www.theveganconcept.com. If you purchased our products from our authorized retailers, please contact them directly for assistance.
We reserve the right to reject any return request that do not comply with the conditions above.
How long does it take for returns to process?
Please allow 3 weeks for the refund to be processed after we have received the returned item and all the required information from you.
SECTION 4 - ORDERS
How do I purchase your products online?
What if I have received a wrong item?
Don’t panic! Please contact firstname.lastname@example.org and we shall provide further assistance.
Can I buy your products offline?
Certainly! All brands are available for purchase in our Hong Kong showroom. Some brands are available at the stockists in Hong Kong and Macau, please go to Stockists.
Vegan Concept Showroom :
Unit 905, 9/F, World Interests Building, 8 Tsun Yip Lane, Kwun Tong, Hong Kong
Monday to Friday: 10:00 – 18:00
Saturday: By appointment only
Closed on Sunday and Public Holidays
SECTION 5 - PAYMENT
What types of payment and currencies do you accept?
All products and orders are charged in Hong Kong Dollars.
www.theveganconcept.com accepts American Express, MasterCard and Visa.
Showroom accepts cash, American Express, MasterCard, Visa, UnionPay, PayMe and Alipay
Can I use my welcome promo code first time at the showroom AND online store?
The welcome promo code can only be used once either at the showroom or online store.
Can I use multiple promo codes at checkout?
We only accept one promo code per order transaction.
SECTION 6 - CONTACT